EPP (Exclusive Partner Program) is a special discount program offered to employees and members of eligible companies, organizations, unions, colleges, and associations through TELUS. Eligibility depends on whether your organization participates in the program.

Verification is typically completed using one of the following:

- A valid work email address
- Employee ID
- Recent pay stub
- Other proof of employment or membership

Requirements can vary depending on the organization and carrier guidelines.

Our team can help check your eligibility during the ordering process. In most cases, eligibility is verified using your work email or proof of employment associated with an approved organization.

No worries — our team can still help you explore regular TELUS or Koodo plans and promotions that may suit your needs.

Great question. Our website is designed to let you submit your interest in a phone and plan. You’re not being charged at checkout—this just helps us capture your request so our team can reach out and complete your order.

Not fully yet. After checkout, your order is submitted, and our team will contact you within 3–5 business days to complete the process.

Because final pricing depends on a quick credit qualification. Once we confirm your eligibility, we’ll provide exact plan details and pricing before anything is finalized.

No. You can place your order without entering any payment information. Checkout is only used to capture your request.

Here’s what to expect:
• You submit your order online
• Our team contacts you within 3–5 business days
• We collect your ID and complete a quick credit check
• We confirm your plan, pricing, and device
• You choose pickup or delivery

We’ll reach out via phone, email, or text, based on the details you provided at checkout.

No problem—we’ll try reaching you again. You can also contact us back to speed things up.

Yes. If you’d prefer not to wait, you can reach out (call/text) to us directly at (647)277-3832 and our team will prioritize your order and assist you with the next steps.

It depends on whether you’re new or existing:

• New Customers (2 pieces of ID required):
  • 1 credit-based ID (Driver’s License, SIN, or Credit Card)
  • 1 photo ID (Passport or Provincial ID)

• Existing / Renewing Customers:
  • Just 1 valid photo ID

This is required by carriers to verify identity and run a credit check before activating any phone plan.

Yes. Your information is handled securely and only used for verification and activation purposes.

Your documents must be valid and up to date. If anything doesn’t match, our team will guide you on acceptable alternatives during the verification step.

After your credit check, we’ll confirm your exact plan, monthly cost, and any upfront charges before proceeding.

Some plans or devices may require upfront taxes or fees, depending on your credit approval.

If needed, we’ll send you a secure invoice via Wave, where you can complete your payment easily.

Your final price is confirmed only after credit evaluation. We always inform you of the exact plan and cost before finalizing anything.

You can choose:

- In-store pickup from one of our 21 locations
- Home delivery (shipping available)

Yes! We’ll coordinate with you to select the most convenient location.

Once your order is finalized, we’ll arrange pickup or shipping. Timing depends on device availability and location.

Yes, we deliver to all provinces and territories across Canada, so you can complete your order from anywhere in the country.

Yes—just let us know when we contact you, and we’ll adjust your order before final confirmation.

Yes, you can switch between pickup and delivery before your order is finalized during the confirmation stage.

Absolutely. Since no payment is taken upfront, you can cancel anytime before final confirmation.

No problem. You can correct any information when our team contacts you during the verification stage before your order is finalized.

A standard credit check may be performed during the approval process, depending on the carrier requirements.

In some cases, yes. Certain offers or upgrades may vary depending on whether you’re a new activation or an existing customer upgrading or renewing.

Carrier plans are based on a quick eligibility assessment to ensure we can offer you the most accurate pricing, device options, and promotions available to you.

You can select any plan during checkout, but final availability and pricing will be confirmed after eligibility review with our team.

It’s a reservation request. Your order is only finalized after verification and approval from our team.

Orders must be placed by the person who will be using the service, as identity verification is required during the activation process. 

Yes, you can submit more than one request. Our team will review each one and help you choose the best option during the confirmation process.

You can reach out to us via chat or request a callback using the pop-ups on our website. But you can still place an order for the device or plan you’re interested in, and our team will guide you through the best options during the follow-up process.